Return & Refund Policy

Return & Refund Policy for M.U cart

At M.U cart, we strive to ensure a smooth and satisfying shopping experience for all our customers. If you are not entirely satisfied with your purchase, we are here to help with hassle-free returns and refunds.

1. Return & Replacement Window

You can request a return or replacement within the specified timeframe based on the product category:

Fashion & Footwear: Return or Exchange available within 24 hours of delivery.

Electronics & Accessories: 12 hours Replacement Only for damaged, defective, or incorrect items.

Home & Kitchen Essentials: Return available within 24hours days of delivery.

Grocery & Consumables: Non-returnable (refund or replacement issued only if damaged/defective upon delivery).

2. Conditions for Return

To be eligible for a return or replacement, the item must fulfill the following criteria:

The product must be unused, unwashed, and in its original condition.

All original tags, labels, brand packaging boxes, and accessories must be intact.

Proof of purchase (order ID/invoice) must be provided.

3. Refund Process & Timelines

Once your returned item is picked up and passes our quality inspection, your refund will be processed within 2–5 business days.

Prepaid Orders (UPI, Net Banking, Cards): Refunds will be credited directly to your original payment source.

Cash on Delivery (COD) Orders: Refunds will be transferred via NEFT/UPI after you provide your bank account details in the M.U cart app.

4. How to Request a Return

Go to the My Orders section in the M.U cart app.

Select the item you wish to return and choose a reason.

Select your preferred resolution (Return, Exchange, or Refund).

Our delivery partner will pick up the package from your specified delivery address.

📧 Contact & Support:

For any return-related queries, please contact our support team at [mostusefulcart@gmail.com] or through our in-app customer support.